Frequently asked questions
Why should I take my baby to aquatic education classes?
Why should I choose Acvatic Bebe Club?
How long are the sessions at Acvatic Bebe Club?
How many times a week would it be advisable to take our little one to the baby swimming pool?
What equipment is needed for the swimming session?
What happens if the baby starts crying?
If my baby gets water in his ear, is there a risk of infection?
When does a baby learn to swim?
Are there differences between starting swimming lessons in winter versus summer?
Why is it important to have continuity in the aquatic education program?
Do you offer the possibility of recovering missed sessions?
Yes, we offer the possibility of making up for missed sessions within the standard validity period, if the absence is announced in writing to the club reception at least 24 hours before the scheduled time.
If the absence is not announced at least 24 hours in advance, the session can be recovered only once as follows:
- By paying a rescheduling fee of 150 lei and sending proof of payment within 48 hours of the absence.
- Or by sending a medical opinion/medical report stating the reason for the child's absence and the period required for recovery.
CAREFUL!
- We cannot guarantee the availability of the in-house aquatic specialist for the recovery session.
- A rescheduled session that is subsequently missed is considered completed.
- Rescheduling is done depending on the type of subscription and only during the standard validity period.
VERY IMPORTANT!
The session is not made up and is considered completed if the child did not show up, the parent did not notify 24 hours in advance, a medical certificate was not submitted within 24 hours, or proof of payment was not sent within 48 hours of the absence.
What does the subscription validity period mean?
The subscription validity period is the interval during which the included sessions can be performed. There are three types of validity:
a) STANDARD validity:
- 4-session subscription: 5 consecutive calendar weeks from the first session. Guarantees you to keep your preferred time slot.
- 12-session subscription: 13 consecutive calendar weeks from the first session. Guarantees you to keep your preferred time slot.
- Genesis or Aquatic Gymnastics Session: valid for 30 days from purchase – can be scheduled only once.
b) NON-STANDARD validity: - It comes into effect after the standard validity period expires.
Outstanding sessions can be rescheduled within 12 weeks, one per week, with no guarantees regarding the instructor or original schedule.
- A session PLANNED and absent in THE validity non-standard (from any reason) is CONSIDERS carried out!
c) EXTENDED STANDARD validity:
The standard validity, which guarantees the retention of the preferred time slot, can be extended by:
• 7 consecutive days – based on a payment of 5% of the subscription value
• 14 consecutive days – based on a payment of 10% of the subscription value
- The extension request must be submitted in writing (by email or WhatsApp) at least 48 hours before expiration.
- Payment confirmation must be sent by the last day of validity.
- A scheduled and missed session within the extended standard validity (for any reason) is considered completed!
Important note: The validity period is NOT extended in case of seasonal viruses or colds. The validity period of the subscription determines the interval in which the included sessions can be performed.
How can I recover sessions that were not performed outside the validity period?
Sessions not performed within the standard validity period become outstanding sessions and can be recovered within the non-standard validity, as follows:
- The non-standard validity period begins immediately after the standard validity period of the subscription expires and lasts for 12 consecutive weeks.
- During this period, outstanding sessions can only be rescheduled one per week, depending on availability, with no guarantee of keeping the same time slot or instructor.
- Scheduling is done exclusively through a written request (email, message or WhatsApp), at least 48 hours before the desired time.
- If you wish to keep the same time slot from the standard validity period, the remaining sessions can be carried over to a new subscription or performed in an extended standard validity, only if payment is made within 48 hours of the standard validity expiration.
Can the validity of the subscription be frozen in case of viruses?
This option is not available within Acvatic Bebe Club clubs, as there are several types of validity that allow for efficient management of included sessions.
We recommend, depending on schedule availability, to make appointments twice a week during periods when the child is healthy, to support the continuity of the sessions.
What is a "recoverable" session and what is a "remaining" session?
- Recoverable session: an absent session justified by a medical certificate sent to the reception within 24 hours of the absence. It can be rescheduled only once during the validity period of the current subscription.
- Outstanding session: a session not performed during the standard validity period, which can be rescheduled in the non-standard validity, without keeping the original time slot.
What happens if my child's registered aquatic specialist is not available?
session will be support by another specialist from team Aquatic Baby Club. In this case, if not WANTS another specialist, session not maybe be Undone or rescheduled.
In what cases can the aquatic specialist be changed?
The ABC specialist can be changed at the parent's request within the limits of the availability of the other instructors.
Can aquatic education sessions be taught in other international languages?
ABC specialists are prepared to support aquatic education sessions in the following languages: English, French, Ukrainian or Russian.
Can the parent enter the pool?
The sessions are individual 1-1, the parent assists from outside the pool, except in the case where the ABC specialist considers that the parent's presence is necessary to easily achieve the transfer of trust. In this case, the club will request from the parent a medical certificate attesting to the state of clinical health, and in the case of ladies, a vaginal secretion analysis.
What preparations are necessary before an aquatic education session?
Why do some babies cry during aquatic education sessions?
How can I give aquatic education sessions as a gift in the ABC universe?
Our club offers the possibility of purchasing a gift voucher for aquatic education and salt therapy sessions. This voucher can be ordered online or by phone and can be sent by email or picked up at the club reception. Discover our online store: https://acvaticbebeclub.ro/shop
What is the difference between aquatic gymnastics and aquatic education?
If I have 2 children, can I get a discount?
Sure, for the 2nd child you benefit from a 5% discount when purchasing a subscription.
Is it okay to skip aquatic education sessions if the baby is crying?

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